Services Provided

Civic Engagement

Our staff members have developed and managed more than 100 civic engagement programs in New England. They include projects in the areas of transportation, public health, emergency response, planning, environmental review and major construction. We develops a public outreach strategy and implementation plan in consultation with the project owner and the planning, design and construction management teams.

Services typically include:

• Setting up briefings, advisory groups, public meetings and hearings, groundbreakings, tours and open houses

• Conducting stakeholder assessments, focus groups and interviews

• Developing surveys and questionnaires to gauge stakeholder knowledge and preferences

• Developing and maintaining project databases to share information, advise stakeholders of construction impacts and traffic changes and announce meetings and events

• Providing meeting moderation and facilitation

• Developing and updating websites, social media, fact sheets and blogs

• Developing and maintaining community issues/mitigation tracking systems, including managing hotlines and emails and responding to stakeholder questions and concerns

• Developing and implementing media strategies

• Writing background papers and feature articles for general and trade press

• Working with community and neighborhood organizations to engage interest groups, businesses, the elderly and youth, and Environmental Justice and Title VI populations, including translation and interpretation

strategic planning and facilitation

Our staff members are experienced in assisting private, public, and non-profit clients in a number of fields, including:

• Organizational and project development

• Management consulting (public policy, public health, transportation, and water resource sectors)

• Design and facilitation of well-organized, interactive meetings to maximize productivity or build consensus

• Development of communication strategies (internal and external) and stakeholder outreach and communication

• Emergency management consulting

• Public health organizational consulting, focus groups and videos

• Branding and message development

• Leadership and communication skills development and train-the-trainer program

We believe that effective management is essential to implementing public policy and building consensus and support for policies and projects, changing behavior and enhancing public safety. We also believe in developing and implementing programs in collaboration with our clients, on time, and within budget. Our process begins with meeting the client to understand program goals, challenges and organizational issues; reviewing and developing a strategic plan; and assisting the client with implementation. We consistently evaluate the effectiveness of our program reach and content using feedback and web analytics, as well as program-specific tools.  We share reports with our clients and adjust programs accordingly.

Event Management

We offer professional, creative and dependable conference planning and event management services on time and within budget.  We have delivered these services for events ranging from small public agency department meetings to public hearings and events for over 2,000 participants.  Our policy experience translates into added value for our clients. We help with program concept and development, speaker identification and target audience outreach. We manage the time-consuming logistics of an event so our clients can focus on strategic issues.  

Our staff members provide all support services, including:

•  Audio/visual coordination

• Graphic design and production, including signage and branding

• Logistical support, including venue and travel arrangements

• Mailings and databases

• Material selection and distribution

• On-site coordination

• Press relations

• Program concept and development

• Project administration

• Public access accommodations

• Registration services

• Social media promotion

• Sponsorship

• Video production

• VIP advance work

marketing and communications

Our staff members have expertise in public sector print, video and radio strategy development and production services. We work with our clients to understand the project goals and present those goals, benefits and other details in easy to understand and graphically appealing formats.  We assist our clients in communicating, engaging and building collaborative relationships with their stakeholders through different types of services.

Web-Based, Social and Emerging Media Services - We work closely with clients to develop websites, social media campaigns, email marketing, online surveys, and other media and educational materials to take advantage of the unique opportunities of internet-based communications to reach new and diverse audiences.

Creative Services – We produce videos, PSAs, and photo shoots and develops graphic design approaches for all our clients. Concepts and strategic approaches are developed in-house for all creative services.

Marketing and Engagement Services – Public sector marketing includes civic engagement that involves stakeholders in planning, design and construction projects, as well as strategic and educational campaigns.